Please keep the following conditions in mind when it comes to returns and refunds:

Returns, Refunds and Exchanges:

Please note due to the nature of our designs being handcrafted, we can only accept returns if the items are damaged or faulty. This must be reported within 48 hours of receiving your items.

Please use our size chart to ensure you order the correct size before placing your order. 

We do not offer any refunds or exchanges on MADE-TO-ORDER items.

Customer Responsibility:

You're responsible for covering the shipping fees associated with the return and delivery.

Refund Process:

Here's what you need to know about refunds:

Shipping Fee: Unfortunately, we can't refund the shipping fee—it's on you.

Non-refundable Duties and Taxes: Please note that if the delivery is refused due to nonpayment of duties and taxes, we won't be able to provide a refund.

We hope this clarifies the return and refund process. If you have any further questions or concerns, please don't hesitate to contact us at info@soutelier.com.