At Soutelier, we strive to provide you with exceptional service from the moment you place your order to the moment your item arrives at your doorstep. Here's our Shipping Policy to guide you through the process:

​Processing Time:

• It will take approximately 2-5 working days if you have ordered within the UK Please allow more time for those outside of the UK​.

 

Shipping Notification:

• Once your item is ready to be shipped, we will promptly send you a notification via email. This notification will include relevant tracking details so you can keep an eye on the progress of your package.

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International Shipping Fee:

• International shipping fees are calculated at checkout based on your location. This ensures that you receive the most accurate shipping cost for your order.

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Shipping Times:

• Once your order has been shipped, the delivery time will vary depending on your location. Please note that international orders may take longer to arrive due to customs procedures and local postal services.

• We appreciate your understanding and assure you that we will do everything within our power to ensure your package reaches you as swiftly as possible.

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Address Accuracy:

• It is your responsibility to provide accurate and complete shipping information when placing your order. Please double-check your shipping address to avoid any delays or missed deliveries.

• In the event that you realise an error in your shipping address after placing the order, please contact our customer support as soon as possible. We will do our best to assist you in correcting the issue before your item is shipped.

Customs and Duties:

• For international orders, please note that you may be responsible for any applicable customs duties or taxes imposed by your country's customs authorities. These charges are beyond our control and are the sole responsibility of the customer.

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If you have any further questions or concerns about our Shipping Policy, please don't hesitate to reach out to our customer support team at info@soutelier.com. We are here to assist you and ensure that your experience is exceptional from start to finish.